Delivery & Returns
UK Delivery Information (Mainland UK, Northern Ireland and Isle of Man)
Standard Delivery
- Orders under £35:
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- £2.95 P&P Evri Tracked (available throughout the UK, excluding Isle of Man addresses)
- £3.95 P&P Royal Mail Tracked
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- Orders £35 and over: FREE Delivery
Delivery usually takes 3–5 working days
Express Delivery (DPD Tracked)
- £7.00 P&P
Dispatched within 1 working day. Delivery usually takes 1–2 working days from dispatch*
Important: Orders placed before 12 noon (Monday–Friday) will usually be dispatched by the end of the next working day.
*Orders placed after 12 noon on Friday, or at any time on Saturday or Sunday, will be dispatched on Tuesday (unless affected by a bank holiday).
Please note that we no longer deliver to Jersey or Guernsey.
Additional Information
While we aim to meet the delivery times above, all delivery timescales are estimates and may be affected by seasonal demand, busy periods, adverse weather conditions, bank holidays, and other unforeseen circumstances. We will always do our best to get your order to you as quickly as possible.
Please note that Express Delivery is not a guaranteed next-day service and delivery on a specific date cannot be guaranteed.
Packaging
We keep our packaging as simple as possible to reduce waste. Rather than boxing and wrapping individual socks, we use minimal packaging to help reduce the amount of material that ends up being thrown away.
Returns
The following refers to sock orders placed directly with HJ Hall via our website or over the telephone. If you purchased your socks from another retailer, please speak to them directly about refunds and returns. We cannot replace or refund socks that were bought from another retailer.
We hope that you are completely happy with your new socks; however, if you aren't, there's no need to worry. Returning your order is quick and easy and you have 28 days to do so. Please ensure you retain all the packaging and paperwork and that the socks are returned unworn and undamaged, with tags still attached.
As an online customer, you have a statutory right to cancel your order within 14 days of receiving your goods. We've extended this to give you a full 28 days to return any sock purchases. Items must be returned in new, unused condition with all tags and labels intact and suitable for resale. Please note that for hygiene reasons, worn socks cannot be returned or refunded unless a fault is identified. If you do discover a fault in a worn pair, please wash them before sending them back to us.
There is no need to call or email before you return the item. Simply visit our returns portal and follow the instructions. All returns must be packaged securely with returns label provided on the package. We are unable to accept returns in person at our registered office. Please return via post/carrier only.
HJ Hall does not offer a free returns service. However, if there has been an error on our part or the item returned is faulty, your postage will be refunded. Once your return has been received, a quality control check will be completed and your refund will be issued. Please note that credits can take up to 10 working days to be processed after receiving your return.
Underwear Return Policy: For hygiene reasons, underwear items cannot be returned, refunded or exchanged. This does not affect your statutory rights. Please note that our 6-month guarantee only applies to our socks and not any other item of clothing.
Please note: We no longer offer an exchange service. If you would like a different size, colour or style, please return your original order for a refund and place a new order.