DELIVERY & RETURNS
Christmas Delivery Dates
To make sure your gifts arrive on time for the big day, see our Christmas cut-off dates below:
- Standard Delivery: Order by Thursday 19th December by 23.59 for UK, N.Ireland, Isle of Man, Guernsey and Jersey
- Special Delivery: Order by Monday 23rd December by 12 noon for UK.
Please keep in mind, during this busy festive period, deliveries might take slightly longer due to delays caused by seasonal, weather, and other unforeseen circumstances, though we will do everything we can to get your order to you on time.
Orders placed after the cut-off dates, may take longer with a 10-14 working days processing time while our team enjoys the holiday cheer.
UK (incl. mainland UK, N.Ireland and Isle of Man)
STANDARD DELIVERY - Orders under £35 = £3.95 P&P. Orders £35+ = FREE.
JERSEY & GUERNSEY DELIVERY
Orders under £50 = Royal Mail £5.00.
We do not currently dispatch outside these areas.
Delivery Information
Orders placed before 12 noon will usually be dispatched by the end of the next working day. Orders placed from 12 noon from Friday to Sunday will be dispatched by Tuesday (if no bank holidays affect these dates). Standard delivery normally takes 5-7 working days.
All delivery timescales are subject to delays caused by seasonal or busy periods, weather, and other unforeseen circumstances, though we will do everything we can to get your order to you on time.
The packaging we choose to use is simple. We do not box and wrap the socks as this just adds to waste that has to be thrown away.
Exchange & Returns
The following refers to sock orders placed directly with HJ Hall via our website or over the telephone. If you purchased your socks from another retailer, please speak to them directly about refunds and returns. We cannot replace or refund socks that were bought from another retailer.
We hope that you are completely happy with your new socks; however, if you aren't, there's no need to worry. Exchanging or returning your order is quick and easy and you have 28 days to do so. Please ensure you retain all the packaging and paperwork and that the socks are returned unworn and undamaged.
Returns: All online customers have a statutory right to cancel their order at any time up to 14 days after receipt of the goods. HJ Socks have extended this so you can return your socks purchases within 28 days. All goods returned must be in a new unused condition together with all tags and label intact and in a suitable condition to be resold. Please note for hygiene reasons socks are not refundable IF WORN under any circumstances unless a fault is found. If items are found to be faulty after they have been worn, please ensure they are washed before returning.
There is no need to call or email before you return the item. Fill out the exchange and returns form and include it with the goods to be returned. All returns or exchanges must be packaged securely and sent back to the address on the returns label provided on your returns form. Please ensure that you request a certificate of postage (free of charge from the post office) when sending your goods back to us. We are unable to accept returns in person at our registered office. Please return via post/carrier only.
HJ Hall does not offer a free returns service. However, if there has been an error on our part or the item returned is faulty, your postage will be refunded. Once your return has been received a quality control check will be completed and your refund will be issued. Please note that credits can take up to 10 working days to be processed after receiving your return.
Underwear Return & Exchange Policy: For hygiene reasons, underwear items cannot be returned, refunded or exchanged. This does not affect your statutory rights. Please note that our 6-month guarantee only applies to our socks and not any other item of clothing.
Exchange: If you require an exchange on a like for like socks product simply fill in the exchange and returns form and tell us which socks you are returning along with the details of the new socks you would like. Then send the form and your item(s) back to us in their original condition within 28 days. Once we have received the parcel we will send your new item to you.