Despite the challenges, the official HJ Hall & SoftopSocks websites are open for business
Thank you to all who continue to shop and support us at this time, it is much appreciated.
Committed to SafetyIn order to fulfil online orders, we’re following UK government guidelines. This will help to protect our team members, and includes strict hygiene routines, isolating team members so they aren’t working in the same area as anyone else, and ensuring there is more than a 2m distance at all times between team members.
DisruptionThe safety of our workers and customers is our main concern, so this means there will be reduction in the level of service being offered during this challenging period.
Please call our telephone helpline or use our Online Contact Form to make sure we receive any queries you have, and we will get back to you as quickly as we can – but please bear with us.
DeliveryWe usually dispatch all orders on the next working day. However, some orders might take an additional 48 hours to be dispatched.
We are not aware of any current issues or restrictions with our couriers but will update our information if that situation changes. Royal Mail are currently struggling to meet the demand on their services, and so Royal Mail standard deliveries are taking longer than usual to be delivered.
Returns - Refunds & ExchangesIf you have an item you want to return for an exchange or refund, please contact us first and we will discuss with you the best way to do this.
Your statutory rights are not affected.
Please use the Online Contact Form to inform us before you return anything, as there might be a delay in us receiving and processing returns at this time.
You can view our standard Delivery & Returns information for more details.